Shipping and turnaround
Lenses made in-house and shipped from central Minnesota, so finished jobs arrive when your patients expect them.
- Standard
- 3–5 business days
- Priority
- 2–3 business days
- Rush
- 1–2 business days
- Processed in-house
- 95% of jobs
Little waiting on anyone else
We surface, coat, edge and inspect 95% of orders in-house, so jobs rarely wait on an outside lab. That makes turnaround faster and more predictable, and our central Minnesota location keeps practices across the upper Midwest within easy shipping distance.
Turnaround you can plan around
Standard
3–5 business days
Most single vision and progressive orders.
Priority
2–3 business days
When the patient needs it sooner: priority processing and expedited shipping.
Rush
1–2 business days
For urgent cases: expedited processing with next-day shipping.Add $70
Turnaround starts when your order is received and verified. Complex prescriptions or specialty coatings can take longer, and we’ll tell you upfront when they will.
Shipping methods
- Ground
- 2–5 days depending on destination. The economical choice for routine orders.
- Expedited
- 1–2 day delivery by FedEx or UPS, for priority and rush orders.
- Will call
- Pick up finished orders at our St. Cloud lab during business hours.
How we keep to your timeline
- A service team that knows you
- Customer service is in-house, with reps who know your practice. No call center.
- Order tracking
- Follow an order from receipt through shipping and know when to expect it.
- We call first
- If an order needs extra time, we call you before it’s late.
- Problems are ours to fix
- If something goes wrong in shipping, we sort it out.
Ways to place an order
Not set up yet? Our team will help you get started on the platform you prefer.
SpecCheck
Our preferred ordering platform, fully integrated with the lab.
Open SpecCheckVisionWeb
The industry-standard ordering platform.
Open VisionWebEyefinity
Our lab number is 0533.
Open EyefinityPhone or fax
Traditional ordering is still welcome. Call 1-888-455-2022 or fax 1-800-950-7070.
Contact us
Place your first order
Talk to our team about setting up your account and ordering platform, or call 1-888-455-2022.